Hi,
I can understand your frustration! Nothing worse than a sick child and a worried mom!
I'm with Dr Verster at Wilgeheuwel in Jhb, I've had to call on my him twice in an "emergency" situation, the first time my daughter was only 5 weeks old and I was told to come in immediately and he saw me immediately (it was only a bad bum rash in the end, but being a new mommy I freaked out!). The second time my daughter was over a year, and again I was told to come into his rooms straight away. The receptionist told me that I may have to wait a bit until he can push me in between patients, but I was just so thankful that I didn't mind sitting there for 1.5hours.
His diary is really booked solid for routine appointments, but I can appreciate why that is the case. Our second baby is well on the way now, and I definitely want to use the same paed, no question about it.
I will add that I think their diary is far more flexible for really young babies, in the same way that a gynae will be able to schedule an appointment for an expecting mom at short notice, while a patient coming for a routine checkup probably can't get an appointment for 3 months!